Churn risk
Churn risk is a signal that one of your own customers is publicly unhappy or considering leaving, so you can step in before they actually go.
Churn risk is an at-risk-customer signal: a user of your product venting about a problem, threatening to cancel, or asking for alternatives in public. Unlike a survey, it shows up in the moment the frustration is real.
It matters because a churn you catch early is a churn you can often save. A public complaint, answered well and fast, can turn a leaving customer into a loyal one, and the conversation is visible to everyone else weighing the same decision.
GrowthMeteor detects churn-risk as one of its intent classes when it triages mentions, so your unhappy customers surface for a human response instead of slipping away quietly.
Every mention is triaged for relevance, sentiment, emotion and intent-to-act, so you spend your time on the conversations most likely to convert.
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